PAYMENT & RETURNS
TERMS OF SALE
Certain products and services will be made available to you by Studiotwentyseven (“Company,” “we,” “us,” or “our”) through the www.studiotwentyseven.com website (the “Website”). By purchasing any products or services through the Website, you signify that you have read, understand and agree to be bound by the Terms of Sale in effect at the time of purchase (“Terms of Sale”). These Terms of Sale are subject to change without prior written notice at any time, in Company’s sole discretion, and such changes shall apply to any purchases made after such changes are posted on the Website. Therefore, you should review these Terms of Sale prior to each purchase so you will understand the terms applicable to such transaction. If you do not agree to these Terms of Sale, do not make any purchases on the Website
Purchases via the Website
You agree to pay Company all charges at the prices then in effect for the products you or other persons using your account or payment method may purchase, and you authorize Company to charge your chosen payment provider for any such purchases. Posted prices do not include sales tax, which will be charged to you when applicable. Notwithstanding the above, pricing may be subject to change without notice. Company reserves the right to correct any errors or mistakes in pricing that it makes even if it has already requested payment. Products purchased or otherwise provided through the Website, including samples and gift items, are for personal use only and are not for resale. All purchases are subject to Company policies and procedures relating to shipping, delivery, returns, and exchanges, as set forth in these Terms of Sale, the Return Policy, the Terms and Conditions, or on the Website
Purchase Qualifications. Account Security
To make a purchase on the Website, you must comply with these Terms of Sale and the Terms and Conditions. You agree to accept responsibility for all purchases and other activities that occur under your name and/or account. We reserve the right to refuse or cancel orders or terminate accounts, at any time at our sole discretion
Orders and Pricing
All orders are subject to acceptance by Company and the manufacturer of the product line. Quotes are valid for 30 days barring errors or commissions. Pricing may be subject to change without notice. An invoice will be forwarded to you in acknowledgement of receipt of your order. This document supersedes all prior correspondence in relation to your order (verbal, written, graphic or otherwise). We will proceed with your order, as per your invoice, unless we receive written notification of any requested changes within 24 hours
Payment Method and Terms
By submitting an order through the Website, you authorize our designated payment processor to charge the account you specify for the purchase amount
Custom and Design Modifications
Modifications to products outside the standard specifications may be possible. All requests for modifications must be submitted in writing and are subject to Company approval. Additional lead time and surcharge will apply
Order Amendments
Company begins production shortly after orders are placed. Therefore, we are only able to change your order if manufacturing has not already started. Once your order has been confirmed, any request for subsequent changes must be sent in writing. No guarantee can be given that the requested change can be made. Any approved amendments will incur additional costs
Lead Times
We will provide you with an estimated delivery time upon placement of your order. Please note that these are subject to change. During times of high demand and or holidays, delivery times may increase, in which case we will inform you upon confirmation of your order
Specification and Availability
All drawings, dimensions, samples, descriptive visuals and specifications are intended as a guide only. Company reserves the right to change, alter, or modify the design, dimensions, construction, or cost of any item without prior written notice. Company continually upgrades and revises its products and services to provide you with new products and services. Company may revise, discontinue, or modify products or services at any time without prior notice to customers, and products or services may become unavailable without notice. Company shall have no liability of any kind if a product or service that has been ordered is unavailable. If necessary, Company reserves the right to substitute items of equal or greater value when an item or service is unavailable or Company may cancel the order
Errors and Corrections
We attempt to be as accurate as possible and eliminate errors on the Website. However, we do not warrant that any product, service or description, photograph, pricing, or other information is accurate, complete, reliable, current, or error-free. In the event of an error, whether on the Website, in an order confirmation, in processing an order, delivering a product or service, or otherwise, we reserve the right to correct such error and otherwise change or update the information on the Website at any time without notice, revise your order accordingly if necessary (including charging the correct price), and/or cancel your order and refund any amount charged
Images, Materials and Sizing
Images of the products on our Website are for illustrative purposes only. Company cannot guarantee that your computer will display the colors accurately or reflect the colors of the products. Many wood, marble, and metal finishes are applied by hand and may vary in color, tone, and character. While our manufacturers make every effort to match a finish, no guarantee can be made of an exact match. Manufacturers do not guarantee finishes against fading and oxidizing. Variations in color and veining are inherent in stone and wood and are considered to be part of the natural beauty. Furniture and lighting is handmade and, therefore, subject to slight variations. Manufacturers do not guarantee fabrics, dyed or natural, from fading. The measurements indicated including weights, dimensions, and capacities shown on our Website are approximate only. All drawings, descriptive matter, weights, dimensions, descriptions, and illustrations contained on the Website are close approximations only, are intended to give a general description of the goods, and shall not form part of this agreement. No contestation or refusal of merchandise will be accepted in relation to this subject
Shipping, Delivery and Damages
Before ordering from us, it is your responsibility to check and determine your full ability to receive the products ordered. This includes ensuring that the products ordered will pass freely into your home, can be transported through the door of your home or room, stairs, and doorways, and that there are no other issues that may make delivery more complicated or impossible. Company or the manufacturer will handle shipments unless buyer specifies otherwise. Delivery times will be arranged with you once goods are ready for dispatch. All orders must be paid in full before released from vendors. Although we use a premium freight service, transit times are beyond our control. It is your responsibility to provide us with full written details of any difficulty to access any part of your delivery site (for example, any stairs, delivery dock, or elevator) prior to delivery. We reserve the right to charge additional costs for unusual access not advised in writing. If you have chosen to proceed with a “white glove” delivery, it is imperative that goods must be inspected and signed upon delivery. Any damages must be noted. The freight charge covers a single delivery at ground level during normal weekday delivery hours. Customers are responsible for checking that all orders are in original condition within 48 hours of delivery. Any shipments returned as a result of buyer’s unexcused delay or failure to accept delivery will require the buyer to pay all additional costs incurred, including storage fees. Damages occurring in-transit and delivery must be noted within 48 hours of delivery. If the customer selects their own freight carrier, freight claims must be filed directly with the selected carrier. Company is not responsible for a customer’s own or third-party freight damage and claim
Force Majeure
Company shall not be liable for failure to perform or for delay in performance due to fire, flood, strike or other labor difficulty, act of god, act of any governmental authority or of the purchaser, riot, pandemic, embargo, fuel or energy shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials, or manufacturing facilities from usual sources, failure of suppliers to meet their contractual obligations, or due to any cause beyond Company’s reasonable control. If any such event occurs, we may extend the delivery date by a period of time necessary to overcome the effect of such delay, allocate available products, or cancel any purchase order. While we will make every effort to achieve estimated delivery dates, delays do not constitute a breach of contract and Company is in no way liable for any damages resulting from such delay
RETURN POLICY
The following are the conditions that apply to returns of our products (“Return Policy”):
This Return Policy applies to products purchased from Company, whether through the Website or directly from us. Items purchased from Company may only be returned to Company in accordance with this Return Policy
Only products that are damaged or defective upon delivery may be returned to Company for a replacement product. We do not offer refunds or an exchange for company credit under any circumstance
Our products are made to order and, therefore, orders cannot be cancelled. Damaged or defective products will be replaced within the normal production time period required to reorder and manufacture the same product
You should inspect products for damage immediately upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. Damages occurring in-transit and during delivery must be reported within 48 hours from the time of delivery
In order to qualify to receive a replacement product for any such claim, you must contact us no later than 48 hours from the time of delivery
Products must be returned to us with the original shipping box, packing materials, and a copy of the shipping invoice
Upon receipt of your returned product, Company will examine all items returned as damaged or defective, and will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you. In the event that we find no fault with the returned products, you will be notified that the returned product cannot be accepted and we will have the products re-delivered to you at your charge
Company will not accept merchandise that, in its reasonable discretion, has been used, altered, or damaged by you or a third party for which it is not responsible. Company is not responsible in the event that returned merchandise is lost, stolen, or mishandled
Company reserves the right, in its reasonable discretion, to refuse to replace any product that does not strictly comply with the above requirements
Shipping charges are non-refundable. However, if approved, replacement products will be shipped free of charge, except where expedited shipping is requested